Describes the relationship and use of accounting, management principles and statistics to produce high-quality products and services in today’s competitive and dynamic business environment. Emphasis is on the criteria used to establish global quality standards, and to the use of continuous process improvement metrics as a basis of comparison to improve quality.
Objectives:
Upon completing this course, students will be able to:
discuss the role of quality in all aspects of management;
introduce TQM to an organization;
manage TQM processes; and,
evaluate the effectiveness of quality programs in various environments.
Prerequisite:
BU 601
Format:
This is a blended learning, hybrid class featuring both on-line and in-class sessions. A variety of teaching techniques will be used, including traditional lectures, class discussions, hands-on exercises, and online activities.
Time/Location:
Saturdays, December 10 and 17, 9:00 A.M. - 6:00 P.M., and Monday - Friday, Dec. 12 - 16, 6:00 P.M. - 9:40 P.M. We will meet at the Stamford campus - WI 1
Text:
Total Quality Management by Besterfield, Besterfield-Michna, Besterfield, and Besterfield-Sacre; Prentice-Hall
Grading:
Points will be assigned on this basis:
Participation
20%
Topic presentation
10%
Individual case study
20%
Team case presentation
20%
Homework
20%
Examination
10%
Total
100%
90-100 = A 80-89 = B 70-79 = C 60-69 = D <60 = F
Policies
Special needs:
Do you have special needs? A disability or medical condition? Language or cultural issues? The extent to which these factors require accommodation may not be obvious. If you have special needs, discuss the matter with me at your earliest convenience, and I will be happy to work with you to avoid and/or address any problems.
Integrity:
Ethical choices are essential to one’s professional and personal life. I expect that you will conform to the highest standards of academic honesty and ethical behavior in accordance with the mission of this program. Cheating — attempting to deceive me or this program on matters of authorship or academic performance — on the smallest matter, is a grave issue and will result in severe sanctions. In particular, plagiarism — failure to attribute the intellectual contribution of others in accordance with an established style guide — is not acceptable. I understand that you may face enormous pressures and temptations, but I reiterate: cheating of any kind, for any reason, will not be tolerated. There is no exception. There is no wink-and-a-nod of tacit approval. You are personally and solely responsible for your actions.
Late Policy:
Assignments must be submitted on time in order to receive full credit. I may be unable to give late papers much — if any — feedback.
Late contributions to a Discussion Board receive no points. Such contributions are analogous to walking into an empty room after you missed a meeting, saying something, and then expecting to be rewarded.
Once the Group Project is due, subsequent individual work is irrelevant and will receive no consideration.
If you miss a quiz, you will receive a zero.
If you miss an exam, you have one week to take a make-up exam, at a time and place that I will specify.
I reserve the right to grant exceptions on a case-by-case basis, if you let me know the circumstances at the earliest opportunity and if, in my opinion, an exception is warranted.
Conduct:
Students must conduct themselves in a manner conducive to the learning environment. Behavior that, in my judgment, is rude, disruptive, or otherwise inappropriate will not be tolerated.
Participation:
The book presents only a portion of the course material. The importance of attendance and activie participation cannot be overstated. If you can’t attend, let me know, via e-mail.
Tentative Course Schedule
Topics are subject to change. Changes will be announced in class.
Saturday
Lessons:
Reviewing the syllabus
Introduction to the course
On the MBA
Introduction to Quality
Total Quality in Organizations
Homework: before our next meeting:
Read Chapters 1, 2, 3, and 4.
Download and review the syllabus.
Examine this, the Web site for this course.
E-mail me at
and, in the body of the message:
confirm that you can access Microsoft® Office;
confirm that you have read the syllabus and thoroughly examined this site;
tell me any questions, concerns, or reservations of any kind (especially language or disability issues) you have about the course;
tell me, in two paragraphs, about yourself.
Monday
Lessons:
Philosophies and Frameworks
Focus on the Customer
Homework: before our next meeting:
Read Chapters 5 and 6.
Tuesday
Lessons:
Leadership and Strategic Planning
Human Resource Practices
Homework: before our next meeting:
Read Chapters 7 and 8.
Begin the Individual Case Study assignment. Possible topics will be announced in class.
You are to submit a well-formed business paper. By “well-formed,” I mean you must include the normal structural elements of a professional paper: title, headings (using styles), automatic reference numbers for illustrations, headers and/or footers, appropriate citations, and a table of contents. If you don’t know how to use these features, I can provide instructions.
Submit your paper as an attachment to e-mail prior to our last class.
As in real life, the paper should be as long as necessary and as short as possible. (I would expect that a reasonable analysis would require somewhere between 2,000-4,000 words.)
This paper is to be written in English at the graduate level in terms of content, style, and documentation. This may clarify my expectations, download the grading rubric for papers (a read-only Microsoft® Word document).
Wednesday
Lessons:
Performance Measurement and Strategic Information Management
Reliability
Homework: before our next meeting:
Read Chapters 9 and 10.
Thursday
Lessons:
Process Management
Quality Improvement
Homework: before our next meeting:
Read Chapters 11 and 12.
Friday
Lessons:
Quality Control
External Standards (ISO9002, et al.)
Statistical Process Control
Statistical Applications
Homework: before our next meeting:
Read Chapters 13 and 14.
Saturday
Lessons:
Building and Sustaining Total Quality Organizations.
Wrap-up and summary
Final exam
Team Projects
Prepare for your team presentations.
Each team’s representative should distribute a one-page Executive Summary to the class.
Each team’s representative should e-mail me the team’s presentation document.
Review the Executive Summaries of the team projects.
Each team will have 20 minutes to present its project to the class. You may assume that everyone is familiar with your Executive Summary.
Homework
There is a five-minute e-mail homework assignment, which will be announced after the presentations.
How to Contact Me
Postal Address:
Telephone:
E-Mail:
Announcements
None.
Support
1.
My job is to help you thrive in this course, in this program, and in your career.
2.
I provide helpful information and documents at this Web site, which I maintain for your convenience.
3.
I am available for on-line and personal consultations. To set up an appointment, e-mail me.
4.
Do you have special needs? A disability or medical condition? Language or cultural issues? Child care or other family responsibilities? The extent to which these factors require special accommodation may not be obvious! If you have special needs, discuss the matter with me at your earliest convenience, and I will be happy to work with you to avoid and/or address any problems.
5.
The Jandrisevits Learning Center offers an online writing service for students who wish to have their papers reviewed by faculty tutors. This service provides a convenient alternative to our traditional approach to working with students and resembles what takes place in a typical 30-45 minute one-on-one tutorial at the Learning Center. For instructions, download the OWL Submission Form.
The syllabus and course schedule are subject to change at my discretion throughout the term. Any changes or additional assignments will be announced in class and posted at this Web site. Neither the syllabus nor the course schedule shall be construed as a contract, implied or expressed, between the student and the professor and/or this school.
In order to to participate in the on-line portions of this course, your system must be capable of displaying .PDF files and playing sound and video in both QuickTime® and Adobe® Flash formats. Here are links for these free plug-ins, which are easily installed:
BU 673: Total Quality Management